It means that if too many orders are collected, the quantity may be limited. You can order as many cases as you like, but depending on the product, Some products may be limited due to low production quantities or because production has not been able to keep up with the popularity of the product.

We do not list wholesale prices for food as they are subject to changes in raw material costs and vary based on order quantities.

If you are interested in purchasing merchandise of a specific character, please inform our staff and we will gladly provide you with the appropriate catalog.

All our products are new, not used.

Catalogs for some manufacturers or categories are not available. Therefore, please send us a photo of the desired product and its JAN code, and we will confirm whether we can purchase it and provide you a quotation if possible.

It takes about a week from the time we receive payment from the customer and place the order with the manufacturer to the time it arrives at our warehouse.

The lead time varies depending on the product and shipping method.

The calculation method of shipping fee varies depending on the shipping method, but generally, the amount is determined based on either the weight or dimensional weight."

Repack service is to consolidate products into a box by repackage in order to reduce the number of parcels and lower the shipping costs for customers.

If you have a forwarder that you work with, you can arrange for the shipment on your side. We are able to transact on EXW (Ex Works) Incoterms. If you don't have, we can also arrange for the shipment on our side.

We primarily provide door-to-door delivery. But for shipments by forwarder, it depends on the trade conditions.

The manufacturer does not deliver goods directly to the customer.

We can generate labels in your desired language and format for a fee.

We can only provide an accurate estimate of shipping costs once we actually receive the goods.

Once your parcel is already shipped from us then we won’t be able to assist you in rerouting your package. What you can do is to contact your local post office and request your package to be rerouted.

If the package is returned for for a reason arising from a client (wrong address, etc.), we can ship it back to you as soon as we receive it, but you will have to pay the full shipping cost again.

We will do everything possible to avoid additional charges in your country. However, we have no possible way to influence the customs laws of your country. In some countries, you may have to pay taxes before receiving your package. Customs duties are not included in the total price of your order, so it is your responsibility to verify if you are subject to any duties or taxes.

Regulations for importing goods and food from Japan vary by country. Please note that regulations are subject to change, and it's necessary to confirm accurate information locally. However, we will do our best to offer assistance.

You can check the maximum expiration date of each product in the catalog, starting from the date of manufacture.At the time of delivery to our warehouse, more than 2/3 of that days remains.

Listed in them.In Japan, they are listed in the order of year, month and date.

If an item becomes unusable due to our failure, we will provide a refund or deduct the amount from your next invoice.

In principle, we do not provide samples.

Some documents can be prepared, while others cannot. We recommend that you check with the customs office in advance to confirm which documents are required.

In most cases, products that are reserved before the deadline will be secured in full quantity. However, for certain items that are in high demand, there is a possibility of quantity restrictions being imposed.

In case of transactions outside of the country, all prices are quoted excluding consumption tax.

We do not currently offer halal-certified products, but we can make suggestions for products that do not contain pork or alcohol in their ingredients.

The minimum order quantity for each product is a half case or one case.

For more information on the ordering process, please click here.

While we do not have a minimum order amount requirement, we may decline orders that are consistently too small.

Of course, you can order on a trial basis.

Basically, full payment is required prior to placing an order or booking.

There is no such system in place.

Depending on the volume of orders we can also offer a discount.

Basically, we ask for advance payment at the time of order.

Yes, it is possible.
Our office hours are Monday - Friday from 9:00 am - 6:00 pm.

Yes, there is.
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